Privacy Policy

1. Introduction

JoyBalance operates a website providing information about nutrition consultation services for dietary supplements and skincare product recommendations. We are committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Czech Republic data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage with our services.

2. Data Controller

The data controller responsible for your personal data is:

JoyBalance
Nádražní 142
702 02 Ostrava, Czech Republic
Email: [email protected]
Phone: +420 59 473 80 61

3. Personal Data We Collect

3.1 Information You Provide

When you contact us or book a consultation, we may collect:

• Full name
• Email address
• Phone number
• Preferred consultation date
• Service interest information
• Additional information or questions you provide
• Lifestyle and wellness information discussed during consultations

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visits

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent (e.g., submitting a contact form, agreeing to receive marketing communications)
• Contract Performance: To provide consultation services you have requested
• Legitimate Interest: To improve our services, maintain website security, and conduct business operations
• Legal Obligation: To comply with applicable laws and regulations

5. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your consultation requests and inquiries
• To schedule and conduct consultations
• To provide personalized recommendations
• To send appointment confirmations and reminders
• To send marketing communications (only with your consent)
• To improve our website and services
• To maintain records for business and legal purposes
• To comply with legal obligations

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing services (e.g., email service providers, hosting providers)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy:

• Consultation records: 7 years (for legal and business purposes)
• Contact form submissions: 2 years or until you request deletion
• Marketing communications data: Until you withdraw consent
• Website analytics data: 26 months

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about the cookies we use, please refer to our Cookie Policy.

9. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Request limitation of processing your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time (without affecting prior processing)
• Right to Lodge a Complaint: File a complaint with the Czech Data Protection Authority

To exercise any of these rights, please contact us at [email protected].

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Encryption of data in transit
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

11. International Data Transfers

Your personal data is primarily stored and processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

JoyBalance
Email: [email protected]
Phone: +420 59 473 80 61
Address: Nádražní 142, 702 02 Ostrava, Czech Republic

15. Supervisory Authority

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with the Czech Data Protection Authority:

Úřad pro ochranu osobních údajů
Pplk. Sochora 27
170 00 Prague 7
Czech Republic
Website: uoou.cz